Delivery time and rules
The delivery time of the product is affected by the inventory and production schedule. Please refer to the estimated delivery time when signing the contract. If multiple items are included in the same order, the delivery time depends on the item with the longest expected delivery time in the order.
Since the order will not be split into multiple parcels before the expected delivery time, if you have special requirements for the arrival time, it is recommended to negotiate with the customer service.
Orders will be placed before the estimated delivery time, depending on the truck or shipping time.
Delivery service
In mainland China, the default truck delivery is available, and users can bring their own cars.
Shipping instructions
All shipping costs are agreed upon in the signing of the contract, and the freight settlement is completed by bank transfer.
User notice before shipment
Please fill in your real name, shipping address and valid contact information when signing the contract, so that we can arrange the delivery in time.
If you have any special requirements for delivery, please contact our pre-sales customer service in advance for consultation.
Please check the receipt information carefully before payment. If you fill in the wrong address due to personal negligence, please contact customer service in time. We will try our best to contact you for express negotiation. Please note:
If the address modification request is filed after the delivery is issued, the success cannot be guaranteed, and the risks and expenses arising from the modification of the address need to be borne by the customer.
* LZK will not be liable for delays in delivery due to the following reasons:
Due to remoteness in some areas, traffic inconvenience and other problems lead to delays in delivery;
Due to the buyer's reasons (such as changing the delivery address, unclear address, wrong address, contact, rejection, no collection, etc.), the package is delayed or undeliverable;
Delays caused by failure to properly load or change land transport due to maritime security inspections;
Delays due to force majeure factors (“force majeure” refers to unforeseen, unavoidable or insurmountable objective conditions and other objective conditions that affect delivery time and delays in delivery, including but not limited to national or regional air or ground traffic system controls. Or interruptions, communication system interference or failure, government actions, changes in government policies, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events).
Order and logistics tracking
Automatic reminder
After the order is shipped, you will receive a notification email or text message containing the waybill number.
Active inquiry
Contact customer service inquiry ( http://www.lzkcnc.com/contact/ )
Inspection and receipt
LZK Liangzhi guarantees that the outer packaging of the goods is intact when it is shipped. In order to protect your rights and interests, it is recommended that you check the external packaging when receiving the goods. If any damage or deformation is found, please contact customer service immediately, if found Serious damage to the outer packaging, please refuse on the spot. If you have signed the receipt or signed it on behalf of others, it is considered as the outer packaging of the goods, and the quantity and content of the goods are correct. To protect your rights, we highly recommend that you take a complete out-of-the-box video and follow the packing list to see if you have received all the items. If you find that the goods are missing or damaged after unpacking, please contact customer service within 24 hours of receiving the goods, so that you can solve the problem quickly.