This LZK good after-sales policy applies only to LZK good-sense products that you purchase for your own use and not for resale.
LZK Liangzhi guarantees that under normal use, the LZK good products you purchased have no defects in materials and workmanship during the warranty period. The warranty period of this product starts from the day after you receive the goods. If you cannot provide valid evidence such as purchase invoice, the warranty start date will be extended 90 days later on the production date indicated by the machine or by LZK Liangzhi. Provisions.
How to get after sales service
During the warranty period, if the product does not achieve the guaranteed function, please contact LZK Liangzhi to obtain the corresponding after-sales service.
LZK Liangzhi may not provide after-sales service in certain areas, and the content of the after-sales service policy may vary from place to place. Services outside the scope of regular services may be charged. For local information, please contact LZK Liangzhi.
Get ready for after-sales service
Before getting the after-sales service for your product, be sure to follow these steps:
Follow LZK's good service process;
Remove all functional parts, parts, optional parts, modified parts and accessories from the coverage of the after-sales service;
√ ensure that the product or component does not have any legal restrictions that prevent it from being replaced;
√ If the product or part is not yours, please obtain a license from the owner of the product or part so that LZK Smart can provide you with after-sales service.
After contacting LZK Liangzhi, please explain in detail the problems with the product.
LZK Liangzhi Technical Support will attempt to diagnose and resolve your issue by phone, email, or WeChat video call. LZK Liangzhi can guide you through the download and installation of the specified firmware update.
If you cannot solve your problem by phone, LZK will arrange the service according to the type of warranty service the product enjoys.
Replacement of products and parts
If the warranty service involves the replacement of a product or part, the replaced product or part will become the property of LZK, and the replaced product or part will become your property. Only unmodified LZK products and components can be replaced.
The replacement products or parts offered by LZK may not be brand new, but they are definitely in good working order and at least equivalent in performance to the parts being replaced. The replaced product or accessory has the same warranty service during the remaining warranty period of the original product.
Non-sales policy coverage
This policy does not cover the following:
× Collision and burning accidents caused by artificial non-product quality problems;
× Damage caused by unauthorized modification, disassembly, and shell opening, as directed by unofficial instructions;
× Damage caused by improper installation, use and operation that are not instructed by the instructions;
× In the absence of official instructions, the damage caused by the customer's private repair of the assembly;
× Damage caused by improper circuit modification or improper matching of accessories;
× Damage caused by failure to operate according to the product manual;
× Damage caused by operation in a harsh environment, such as flooding, freezing, etc.;
× damage caused by operation under a safe withstand voltage;
× Damage caused by forced operation in the event of aging or damage to components;
× Damage caused by reliability and compatibility issues when used in conjunction with non-LZK certified third-party components;
× damage caused by insufficient power or use of power with quality problems resulting in insufficient power supply;
× machine serial number, factory label and other signs torn, altered signs;
Your other rights
This warranty statement gives you additional, specific rights. You may also have other legal rights, depending on the applicable laws of your country or jurisdiction. Depending on your written agreement with LZK Liangzhi, you may also have other rights. Nothing in this Warranty Statement affects any statutory rights that may not be waived or limited by contract, including the right to regulate the sale of consumer goods laws or regulations to consumers.
*This after-sales service policy is only applicable to mainland China. Other countries and regions are subject to local after-sales service policies and laws and regulations.
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